Frequently Asked Questions

GravityGenius Inc is a technology company specializing in advanced AI-powered wearable devices that enhance human cognitive and physical capabilities. Our products integrate cutting-edge neural interface technology with artificial intelligence to create seamless human-machine interactions.

Our headquarters is located at 123 Innovation Drive, San Francisco, CA 94107, United States. We also have research and development centers in London and Tokyo.

You can stay updated by:

• Subscribing to our newsletter on our website
• Following us on social media (Twitter, Facebook, Instagram, LinkedIn)
• Checking the "Upcoming Releases" section in our Products page

The NeuroSync Headband combines high-density EEG sensing with our proprietary AI algorithms to provide real-time cognitive enhancement rather than just monitoring. Key differentiators include:

• 32-channel neural array with military-grade signal processing
• Adaptive AI that learns and responds to your unique brain patterns
• Seamless integration with augmented reality applications
• Comfortable, all-day wearable design
• Closed-loop feedback system for measurable cognitive improvement

The Quantum Watch has an IP68 rating, meaning it's dust-tight and can withstand immersion in water up to 1.5 meters for 30 minutes. This makes it suitable for swimming and showering, but we don't recommend using it for scuba diving or high-pressure water activities.

Gravity Rings use a combination of motion sensors, EMG (electromyography), and haptic feedback to detect subtle finger movements and gestures. They communicate with your devices via Bluetooth and can be programmed to control various functions:

• Smart home devices (lights, thermostats, etc.)
• Media playback and volume control
• Presentation controls
• Custom shortcuts for productivity apps

The rings learn your unique gesture patterns over time for more accurate recognition.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and cryptocurrency (Bitcoin, Ethereum). We also offer financing options through our partners.

Shipping times vary depending on your location:

• United States: 2-3 business days
• Canada & Mexico: 3-5 business days
• Europe: 5-7 business days
• Asia: 7-10 business days
• Other regions: 10-14 business days

These estimates are for standard shipping. Expedited options are available at checkout.

Yes, we ship to most countries worldwide. However, some restrictions may apply based on local regulations regarding wearable technology. During checkout, you'll be notified if we cannot ship to your location.

Please note that international orders may be subject to customs fees, import duties, and taxes which are the responsibility of the recipient.

Pairing instructions vary slightly by product:

1. Download the GravityGenius app from the App Store or Google Play
2. Enable Bluetooth on your smartphone
3. Power on your GravityGenius device
4. In the app, select "Add New Device" and follow the on-screen instructions
5. For NeuroSync Headband, ensure the device is properly positioned on your head

Detailed pairing guides are available in the support section of our website.

If your device isn't charging, try these troubleshooting steps:

1. Ensure the charging cable is properly connected to both the device and power source
2. Try a different power source (wall adapter, USB port, or wireless charger)
3. Check for debris in the charging port and gently clean if necessary
4. Restart your device
5. If using wireless charging, ensure proper alignment on the charging pad

If the issue persists, contact our support team for further assistance.

We recommend keeping your device software up to date at all times. Updates typically include:

• Performance improvements
• New features
• Security patches
• Bug fixes

The GravityGenius app will notify you when updates are available. Most updates can be installed directly through the app with minimal downtime.

We offer a 30-day risk-free return policy for all purchases made directly through our website. To be eligible for a return:

• The item must be in its original condition with all accessories
• The original proof of purchase must be provided
• The return must be initiated within 30 days of delivery

After receiving your return, we'll process your refund within 5-7 business days. Shipping costs are non-refundable.

All GravityGenius products come with a 1-year limited warranty that covers:

• Manufacturing defects
• Hardware failures under normal use
• Battery performance below 80% of original capacity

The warranty does not cover:

• Damage caused by accidents, misuse, or unauthorized modifications
• Normal wear and tear
• Cosmetic damage
• Issues caused by use with non-GravityGenius accessories

Extended warranty options are available at purchase.